Yes, you will be refunded if a product you ordered does not match your taste. This will only be possible if there have been no damage recorded on the product. We may equally recommend replacing the product rather than a full refund.

If you are unable to use any of our payment methods, you can request a manual purchase and we will work with you to complete the process. Contact us at purchase@shirlyblack.com or through the number 240-644-9862 if you have any difficulties completing your purchase.

Normally, our products are delivered at to the client withing deadlines. However, in case of unexpected delay, notify us immediately, so we can do all within our means to get your product delivered as soon as possible.

Yes, if you deem it necessary to visit our physical store, you may request an appointment (if your reason is specific), so we set a standby team to receive you on arrival.